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Customer Service

Customer Service is key to succeeding in the bottled water industry. From processing new and recurring orders, to service calls, and notifying customers of upcoming deliveries (put their empties out) or that they have a balance due, you need a flexible tool that keeps up with the demands of a growing business.

The IRIDIUM tool facilitates order processing for standing orders, adjusting order volumes based on average product usage or “specials,” routine maintenance (filter changes), and routine maintenance or service calls.

Allowing you to set pricing that is robust, yet flexible, the IRIDIUM tool can be configured with specific pricing capabilities including: items specific by customer, product category discounts, and unique product deposits by item or by customer.

Equipment is tracked for each customer account, including current equipment and any equipment that has been used or returned in the past. Rentals and other equipment can also be tied to customer account, for an overall record of product and sales history by customer (including history by customer locations).